The first phase of the project began with establishing close contact with the homeowner communities and setting up meetings to explain the purpose of the move and how we would help them find solutions with the new design. 

 

After gathering feedback from the initial meetings, we went about the second phase: redesigning the homeowner communities websites. We started by looking at the old designs and applied the new design and structure principles as we built prototypes in Episerver. Once we felt we had a good product to show the homeowner communities, we booked a follow-up meeting to gather their feedback. This could go back and forth a few times while we were iterating on the concept, until all were pleased with the new design and structure. Once the design was set, we could build the website in our production environment.

 

The third phase of the project, which is still ongoing, is providing the homeowner communities with support and guidance on how to maintain and continuously improve their websites. The communities themselves are responsible for adding new content relevant to their members, so we created a user manual and different guides on how to do this in the CMS-system that they use. In this process we discovered that many of those who were supposed to maintain these websites lacked experience with IT in general, and therefore the guides had to be adapted to their level of knowledge. We still provide occasional support to the homeowner communities, but overall they have become more and more self-reliant as time has passed.